Automate any business, on any channel, with AI that works in your systems

Why most AI projects stall

Most AI tools live in a chat window. They can answer a question, but they can’t check your stock, send an M-Pesa or other mobile money payment request, or raise a KRA eTIMS invoice. So your team still re-types everything the bot “handled”.

We start from the other end. Since 2017 we have built the banking, payments, ERP and identity systems East African organisations run on. Our AI agents are built to plug into those same systems, so they can finish the job.

If you are comparing AI agencies in Nairobi, ask each one a simple question: once the customer says yes, what does your agent actually change in my systems?

What we automate

• Customer conversations on WhatsApp. An agent on the official WhatsApp Business API can answer in seconds, quote from your price list, take payment by M-Pesa or other mobile money and hand over to a person when it should. See WhatsApp AI agents.
• Back-office work. Reconciliation of M-Pesa and other mobile money across Africa (Airtel Money, MTN MoMo and more), bank statements and banks with open APIs, supplier documents into Odoo, scheduled reports and statutory payroll checks. See back-office automation.
• Phone calls. AI call agents can answer your reception line, take after-hours calls, call customers with appointment and payment reminders and handle routine collections calls, in English and Swahili. See AI call agents.
• Management information. An assistant can read your Odoo and send directors a morning briefing, alerts and plain-language answers on WhatsApp. See AI Executive Assistant for Odoo.
• The whole small business. Accounting, stock, POS, payroll, loyalty and branch reports in one system, with mobile money and bank receipts reconciled for you. See business automation for SMEs.
• Your team’s own use of AI. Practical half-day workshops built around the roles in the room. See AI training and workshops.

Digital employees: one role, any channel

Put those pieces together and you get a digital employee: an AI worker with a defined role, the skills and company knowledge it needs, the tools it is allowed to use, the approvals it must ask for and the goals it is measured on. A collections digital employee, for example, can send reminders on WhatsApp, call customers who have not replied and record every promise to pay in your ERP. See AI Digital Employees, our product for this.

How we work

1. Audit (free, 30 minutes). We look at where your team’s time goes today and give you a one-page map of where automation pays back first.
2. Build (2–6 weeks). We build on your systems, test on a safe copy of your data, and agree in writing what the agent may and may not do.
3. Run (managed and measured). Once your agent is live, we monitor it, report what it handled and tune it every month.

Guardrails you can explain to your board

Every agent we build follows the same rules:

• Permissions live in the system, not the prompt. A tool that a person’s role can’t use is never offered to the AI.
• Limits agreed in writing. Your agent acts on money or records only within limits you agree in writing, and asks a person to approve anything outside them.
• No invented figures. Numbers come from your systems. If the agent can’t reach your data, it says so instead of guessing.
• Everything is logged, and there is an off switch. You can see every message and action, and stop the agent at once.
• Data protection from the start. We design to Kenya’s Data Protection Act 2019 and help you update your privacy notices to cover AI processing.

Estimate what a digital employee could free

Use the calculator on this page: pick a role, then put in your own salary and headcount to see the staff hours a digital employee could take off your team each month. It is an estimate, and its assumptions are shown. The free audit turns it into real numbers for your business. For WhatsApp enquiries and reconciliation, the WhatsApp AI agents page has a savings calculator of its own.